Terms of Service

Our Promise

Responsive Management, Reliable Service, Consistent in Design – What we live by.

Our Services

Floral design (concept to creation), Interior Foliage, and Events

Our Clientele

We service exclusively corporate and commercial entities.

FLOWERS

Floral Selection & Availability

All fresh flowers are subject to change according to season & availability. Longevity varies according to floral variety. Average vase life cycle is 5-7 days given proper maintenance.

Floral Replenishment & Maintenance

All fresh floral services are performed on a weekly basis. Weekly service includes delivery and replenishment of both vases and floral used in all live displays. Follow-up maintenance is performed every 3-4 days proceeding the floral delivery. Maintenance may include but is not limited to water replenishment, stem trimming, and re-styling. All floral maintenance is to be performed by a Florally team member unless specific care instructions are given and discussed with hotel management. Mid-week floral refresh is a standard part of our floral program and strongly suggested in order to ensure the longest vase life. Client can choose to opt out of mid-week refresh. The above quotation includes an estimate for follow up routine mid-week maintenance.

Deliveries

All fresh floral programs are set on a weekly rotation (every 7 days). Deliveries are to take place within the provided delivery time windows established by hotel management and Florally representative(s). Any extensions, time changes, or added time windows will be discussed with the Florally account manager before the program starts and may be revisited throughout the term of the contract.

Hard Goods

All material and vessels used in live displays is property of Florally.

Special Services

VIP/Guest/New Tenant requests must be made at least 48-hours in advance to accommodate delivery and secure fresh floral/plant items. Vases will be provided for guest to keep.

Same-Day orders

On emergency occasions, we understand last minute orders may occur, in the event, the order must be placed before 11am. Same day orders  will be charged a $15 delivery fee and delivery will take place after 5pm.

FOLIAGE

Plant Maintenance

All interior and shaded plant services and maintenance will be performed by an experienced Florally plant specialist. Our specialists are trained in quality interior and shaded plant care. They are responsible for all plant maintenance including, but not limited to, watering, pruning, trimming, hedging, planting, dusting pots, cleaning garbage in pots, replanting plants, adjusting water levels, redesigning, replacing.

Weekly and Bi-weekly Plant Care

All plant programs are set on a weekly or bi-weekly maintenance schedule. Weekly care being performed once a week and bi-weekly being performed once every 2 weeks. Florally will adhere to the agreed upon maintenance schedule set prior to contractual execution.

Imdemnities

Florally will not be held responsible for any unauthorized acts performed by the client, its patrons or staff, such as overwatering, relocation, maintenance, light conditions, or changes made to initial installation.

Billing & Invoicing

Invoices will be sent on the 1st of every month with a net-30 for contracted clients, Net-15 for Events, and Net Now for One-Time customers. Payments are accepted by either check or credit card. All checks should be made payable to Florally, 9802 NW 80th Ave, Unit G55, Hialeah Gardens, Fl 33016.Credits: If a credit is issued on your account, please wait until the next billing cycle (the next monthly invoice) to see these changes applied. Credits can only be issued and approved by Florally management.

New Programs & Deposits

All new programs will commence on the established date between the client and Florally account manager. A deposit of 50% of the first month’s bill is required before the first delivery. Deposit will be due at signing.

Cancellation

Any cancellation of an agreed upon service will require a minimum of 90-days (3 months) written notice with a reason for cancellation. An exit survey will be provided for review of the customer’s account to better understand reason for termination of contract. Client cannot cancel service without proven attempt to improve service or find solution to clients needs.

Fees

For every 30 days over due, a 10 percent late fee of the total amount owed will be assessed. This fee cannot be waived or avoided. If any single invoice is 60 days past due, we reserve the right to postpone, suspend or cancel our services. If any single invoice is 90 days past due, a cancellation of service notice will be issued until the full balance is brought up to date.